Frequently asked questions
Booking
50% non refundable payment required at the time of booking and 50% non refundable balance due 60 days before arrival. $500US REFUNDABLE SECURITY DEPOSIT payable 60 days before arrival. Rates can change without notice, at any time prior to your booking confirmation.
Booking changes
Dates changes might cause rate adjustments, and are possible up to 30 days prior to check-in, depending on availability. No refunds or credit will apply towards other expenses. Promotional discounts are not transferable. Duration reductions follow the cancellation policy.
Cancellation
We will refund reservation payments, if and only if the Villa is re-booked. We will send you a refund by check, 30 days after the scheduled checkout date. We strongly recommend that you purchase travel insurance.
Do you sell travel Insurance?
No, we do not, but we strongly recommend that you purchase travel insurance. Multiple travel insurance plans are available online, giving you the peace of mind you need for a perfect vacation!
Check-In and Check-Out
Check-in time is 3:00 PM. Early check-in is possible if the Villa is available. In the event of your early arrival, please notify us of your expected arrival time.
Check-out time is 11 AM. Late checkout is only available if we have no arrivals for the Villa that day.
Gratuities
The suggested gratuity is 5% to 10% for the aggregate of Villa services, including concierge, morning chef, housekeeper, night security guard, gardener and maintenance. The typical restaurant gratuity for quality service in Zihuatanejo is 15%. We take pride in our team spirit here at Amuleto. We ask that you leave your gratuity at the front desk upon checkout.
Do you offer meal plans?
Breakfast is complimentary.
Daily Chef / Bartender services + groceries are offered at an additional cost. Meal plans can be customized for you. All food and beverage plans must be made 7 days prior to arrival. Our Chef will be happy to send you options of lunch and dinner menus.
Do you allow children?
Children are allowed at the Villa. Due to our hillside design, please keep children supervised at all times for their safety and wellbeing.
Do you host weddings (or events) at the hotel?
Yes, we do! Contact us at reservations@amuleto.net with your questions. We will happily respond with information about weddings and events at Amuleto.
Gym
We offer an efficient gym, covered by a palm palapa with stunning ocean views, equipped with treadmills, free weights, bands, a bench, and mats.
Wheelchair accessibility
Unfortunately, due to the multiple elevations of our hillside property, we are not able to provide wheelchair access.
Pets
Sorry, we do not host pets.
Smoking
The interiors of our suites are non-smoking. Smoking is permitted on terraces and in open spaces.
Do you provide airport transportation?
Due to local regulations, transportation to and from the airport can only be provided by authorized taxi companies. Upon arrival, proceed to the taxi booth located outside the airport. Simply ask for a cab to Amuleto. With advance notice, we can arrange for an authorized private driver to meet you at the arrival gate, if you prefer.
How far is the hotel from the airport?
The distance from the airport to Amuleto is 12 miles (around 20 minutes).
How long is the walk to the beach?
The walk from Amuleto down to La Ropa Beach takes from 15 to 25 minutes, typically described by our guests as a pleasant stroll. The uphill return provides excellent cardio exercise but, of course, is more challenging. You can easily return to the hotel by cab in less than three minutes.
How is the weather…?
For weather information, please refer to the following link:
http://www.weather.com/activities/travel/businesstraveler/weather/climo-monthly-graph.html?locid=MXGR0136&from=month_bottomnav_business
Directions to the hotel?
For more information and directions, here is a Google Map: https://goo.gl/maps/GtvXMKgX3AvkNg3WA
Are there restaurants nearby?
There are a number of popular restaurants in Zihuatanejo, located along the beaches of La Ropa, La Madera and Playa Municipal and several in town. The distance from Amuleto to the center town is 3 miles. Our guests usually take a cab to their selected destination. Our concierge will be glad to help you select a restaurant and make reservations.
Are there golf courses?
Two quality courses are located in Ixtapa, 9.5 miles from the hotel – Marina Golf (www.golfmarinaixtapa.com) and Palma Real Golf. They offer golf carts and equipment rentals. Our staff will be glad to help you with reservations.
Do you accept US dollars, credit cards?
We do accept US dollars and major credit cards (Amex, Visa, Mastercard). We do not exchange currency at the property. ATMs are available at the airport and in town. While most restaurants and cabs will accept US dollars, know that major credit cards and ATMS offer the best exchange rates.
Scooters rentals?
Scooters are available for rent in town. Our concierge will be happy to arrange your booking. We strongly recommend that you exercise caution when riding scooters in town and on the surrounding highways.
Are the Yoga sessions available?
We can arrange private Yoga sessions at the Villa. We’re happy to get you a quote and book your session, ideally in advance of your arrival.
Do you offer massages?
We offer in-suite massages, priced at $1000 pesos per hour, per person.
Is fishing available?
Zihuatanejo is a very popular fishing destination. Several experienced captains are happy to suggest a variety fishing excursions. We can refer you to captains that have worked with our guests and assist you with booking your trip. For more information, please contact: reservations@amuleto.net.
Are Scuba classes available in the area?
Here are sources of information detailing scuba opportunities in Zihuatanejo Bay and nearby beaches:
Is surfing available?
Surf is often up at Las Gatas Beach, right down the hill from the hotel. The best nearby surf spots in the area are at Playa Linda (9 miles), Troncones (24 miles), Saladita (29 miles) and at El Rancho (32 miles). Surfing instruction is available from experienced instructors, who will pick you up at the hotel, usually between the hours of 8am to 10 am.
What are the Activities available in the area?
The Zihuatanejo area offers a plethora of ocean activities including world-class sport fishing, snorkeling, kayaking, jet skiing and boat charters. In addition to the stunning, white sand beaches that ring Zihuatanejo Bay, you may enjoy visiting outlying beaches such as Troncones, Ixtapa, Playa Larga and Barra de Postosi. Two quality golf courses are a short cab ride from the hotel. Take a zip line above a tropical forest, horseback ride on the beach, swim with dolphins and explore recently excavated pyramids. You’ll enjoy exploring the quaint shops and restaurants in the friendly town of Zihuatanejo. Then again, the preferred activity of our happiest guests is to do absolutely nothing!